GENERAL PROVISIONS (Booking terms and conditions)

Your reservation and the accommodation agreement made with the owner of No3 Fowey LTD (herein referred to as "the Owner" or "No.3") will be subject to these Booking Terms and Conditions and the Privacy Policy set out below. By making a reservation whether online, by telephone, or through a third-party platform, you are deemed to have read, understood, and accepted these Booking Terms and Conditions and the Privacy Policy. If you make your reservation via a third party, such as Airbnb, Booking.com, or VRBO, you may also have a separate legal relationship with that party. The Owner of Number 3 Apartment accepts no liability for any acts or omissions of such third parties, including their handling of your data protection rights. All information regarding décor, facilities, products, and services offered at Number 3 Apartment is provided as accurate at the time of publication. However, no representation or warranty, express or implied, is made regarding the accuracy or completeness of such information. Changes due to updates, repairs, or furnishing adjustments may result in minor variations from the descriptions or images shown at the time of booking. From time to time, local event listings, places of interest, or restaurant recommendations ("Advertisements") may be shared through our website or booking platforms. Please note that the Owner does not control or verify these listings and therefore cannot be held responsible for:

• The accuracy or completeness of such information, or

• Any failure or delay in the transmission of data related to these Advertisements, to the fullest extent permitted under applicable laws.

For the avoidance of doubt, No.3 does not offer on-site parking. Guests are advised to use the recommended public car parks in Fowey, and vehicles are parked at the owner's risk. The Owner of Number 3 Apartment shall not be liable for any loss, theft, or damage to vehicles or their contents during your stay.

BOOKING PROCEDURE AND POLICIES

The website allows you to view accommodation details and availability for No.3, and to submit an online reservation request. Upon completing the booking process, our automated system will issue an online or email confirmation of your booking.

A booking is only valid when made by the lead guest, who must be over the age of 18, has the authority to complete the booking on behalf of all named guests, and agrees to the booking terms. A reservation is confirmed only when the following conditions are met:

• The required deposit or full payment has been made;

• The rental terms and conditions have been accepted;

• Booking confirmation has been issued via email to the address provided at the time of booking.

PRICES

2.1 The prices shown on the website are subject to availability and may be amended at any time, without notice or liability, at the sole discretion of the Owner of Number 3 Apartment.

2.2 If a guest wishes to extend their stay after the booking has been confirmed, any additional nights will be charged at the applicable daily rate in effect at the time of the request.

2.3 The Owner of Number 3 Apartment is not responsible for any pricing changes, additional fees, or variations applied by third-party booking platforms such as Airbnb or Booking.com.

2.4 In accordance with Clause 2.1, the Owner reserves the right to update or revise pricing at any time. These changes will not affect previously confirmed bookings, unless additional nights are added under Clause 2.2.

1. Security Deposit

Your credit or debit card may also be used as a guarantee for a security deposit in the event of accidental or malicious damage to the property, missing or stolen items, or any guest belongings that must be removed by the Owner after your stay. The card may also be charged for reservation changes in accordance with the stated booking conditions.

1. Cancellations and Amendments

To cancel or amend your booking, please use the same channel through which the reservation was made, either online or by telephone. The applicable cancellation and amendment policy will depend on the platform used at the time of booking (e.g. direct website, Airbnb, Booking.com) and the terms provided during the reservation process.

Full customer cancellations

3.1 If you need or wish to cancel your booking after it has been confirmed, you must contact us as soon as possible by telephone using the number provided in your booking confirmation. The effective date of cancellation will be the date on which we receive your notice by phone or through your online account (where applicable).

3.2. If your booking was made through a third-party platform (e.g., Airbnb, Booking.com), please note that the total cost quoted may not include any additional fees charged by the third-party agent. In the event of a cancellation, such third-party fees may not be refundable, and you will be subject to their specific cancellation policies and terms.

4.0. The Owner of Number 3 Apartment does not anticipate needing to make changes to your booking. However, on rare occasions, amendments may be necessary due to unforeseen circumstances or administrative errors. The Owner reserves the right to make such changes if required.

4.2. Should a change to your booking be necessary, we will contact you as soon as reasonably possible. In the event of a significant change, we will attempt to reach you by telephone. For minor changes, we will notify you by email. In all cases, we will explain the nature of the change. Please note, however, that we will not be liable for any additional costs or compensation beyond the options outlined below.

1. Events Beyond Our Control

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation, if our contractual obligations to you are affected by “Events Beyond Our Control”. For the purposes of these Booking Conditions, Events Beyond Our Control means any event beyond our or the Owner’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination (including epidemics, pandemics and the ongoing effects of the Covid-19 pandemic) or natural disasters such as floods, earthquakes or weather conditions which prevent you from travelling to the travel destination and/or make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the Owner’s control.

1. Insurance

5.0. We recommend that you take out travel insurance to cover you for your total stay.

5.1. You should ensure that you take your policy documentation with you on holiday.

5.2. It is your responsibility to make sure that any insurance cover you purchase is suitable for your needs.

1. Your obligations in respect of the accommodation

6.0 The Owner has set the following conditions on your stay at the accommodation:

(i) Arrival and departure - You may arrive at your accommodation at any time after 3pm (unless we tell you otherwise) on the start date of your rental period, as per your booking confirmation. You must leave by 11am on the last day (unless we tell you otherwise). Flexibility may be provided for those who may require.

(ii) Behaviour - You and all members of your party agree:

1. to keep the accommodation clean and tidy;

2. not to deface, make any alterations or additions to the property whether internally or externally;

3. to leave the accommodation in a similar condition as you found it when you arrived;

4. to keep the furniture, soft furnishings and equipment in their present state of repair or condition;

5. to behave in a way at all times while at the accommodation which does not break any law;

6. not to use the accommodation for any illegal or commercial purpose;

7. not to sublet the accommodation or any part thereof or otherwise allow anyone to stay in it who we have not previously accepted on behalf of the Owner as a member of your party;

8. not to behave in an anti-social manner, breach the peace or otherwise act in a way which may disrupt or affect the enjoyment of others.

(iii) Maximum occupancy - You must not allow more people than the website states or have been named during the booking to stay overnight in the accommodation. You cannot arrange for visitors to the accommodation without the advance consent of the Owner. You must not hold events (such as parties, celebrations or meetings) at the accommodation without the advance consent of the Owner. If you do any of these things, the Owner can refuse to hand over the accommodation to you or can repossess it. If the Owner does this, we will treat this as you cancelling the booking. In these situations you will not receive a refund of any money you have paid for your booking. And we will not be legally responsible to you as a result of this situation (for example, for any costs or expenses you have to pay due to not being able to stay in the accommodation, such as the cost of finding alternative accommodation). Neither we nor the Owner are under any obligation to find any alternative accommodation for you.

(v) Children – all children must be supervised by an adult at all times. t

(vi) No Smoking – Number 3 is non-smoking (including e-cigarettes).

(vii) Pets - Pets are not allowed at the property under any exception and apologise for any inconvenience this may cause.

(viii) Mala fide – non payment of the rental fee or late payment of the rental fee, regardless of the means agreed, will cancel any rights of the guest who must vacate the premises on the immediate instructions of the Owner. This does not affect your statutory rights.

1. Damage

7.0. You are responsible for all named guests staying at the accommodation and the things they do (and do not do) even if you do not stay at the accommodation during the booking period.

7.2. You are responsible for and agree to reimburse to the Owner all costs incurred by the Owner/us as a result of any breakage or damage in or to the accommodation which is caused by you or any members of your party or any other persons invited into the accommodation by you. The Owner and/or we can ask for an extra payment from you to cover any such costs, in line with clause 4 above.

7.3. We expect the accommodation to be left in a reasonably clean and tidy state on departure. If, in the Owner’s or the Owner's representative’s opinion, additional cleaning is required, you will be liable to the Owner for the cost of this cleaning.

7.4. You may need to check and sign an inventory of the accommodation and its contents on arrival at the accommodation. If you discover that anything is missing or damaged on arrival please notify the Owner or their representative immediately.

1. Unreasonable behaviour

8.1. The Owner can refuse to hand over their accommodation if the unreasonable behaviour of anyone in your party is likely to cause offence to other guests, members of staff or neighbours, or if the Owner has reasonable cause to believe you or any member of your party will cause damage or loss to the accommodation, its services or facilities. If this happens, the contract between you and the Owner will end and you will not receive any refund and neither we nor the Owner will have any further responsibility to you.

8.2. The Owner can end a stay after the keys have been handed over, if the unreasonable behaviour of anyone in your party (including anyone invited into the accommodation by you) is likely to spoil the enjoyment, comfort or health of other guests, residents, neighbours or members of staff or where you or any member of your party (or anyone invited into the accommodation by you) has broken or is likely to break any of these booking conditions, the Owner’s terms and conditions or any other terms and conditions applicable to the accommodation which you have been told about. If this happens, you will have to leave the accommodation immediately and no refund will be given. You may also be responsible for any costs the Owner incurs as a result of your behaviour.

You understand that any violation of the Owners conditions may result in cancellation of your reservation and you forfeiting any monies paid for such booking.

1. Complaints

9.1. If you have any complaint about our booking services, you must let us know immediately in writing and in any event before you travel. Unfortunately, we cannot accept any legal responsibility if you do not let us know what is wrong and allow us an opportunity to respond to you.

9.2. We cannot be held responsible for noise or disturbance which comes from beyond the boundaries of the accommodation or which is beyond the Owner’s control. If we know about a problem before you arrive, we will contact you to let you know.

9.3. As the contract for the provision of the accommodation is between you and the Owner, you must tell them (or their representative) as soon as possible if you are dissatisfied. This means on arrival if you are immediately dissatisfied or during your stay as soon as you become dissatisfied. You must provide an immediate opportunity for the Owner to put right anything that is wrong before the end of your stay.

9.4. If you cannot contact the Owner or their representative, or if you are unhappy with their response, you must phone us as soon as possible with full details of your complaint and the Owner’s response (if any). You should make every reasonable attempt to contact us and must do so during your stay and especially before any decision to cut short your stay.

1. Privacy

10.1. By submitting your personal information to us, you agree to our use of the information in the ways set out in our Privacy Notice, including sharing your personal information with the Owner for the purposes of the provision of the booking.

10.2. Please see our Privacy Notice on our website which explains how we will process your personal information.

10.3. We may, but do not always, record telephone calls between us for monitoring and training purposes. In the event of a dispute between us, we reserve the right to review any recorded calls between us.

1. Force Majeure

We/ the Owner will not be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of Number 3. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, volcanic activity, ash clouds, tsunamis, fire and explosions.

1. Governing Law

These booking Terms and Conditions are governed by the laws of England and the courts of England shall have exclusive jurisdiction in relation to any dispute in relation thereto.

Cookies Schedule

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

We use the following strictly necessary cookies:

Description of Cookie

Purpose

PHPSESSID

Necessary - native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.

cfduid

Necessary - cookie is used by services, via Lodgify.com , to identify individual clients behind a shared IP address and apply security settings on a per client basis. It doesn't not correspond to any user ID in the web application and does not store any personally identifiable information.

Functionality

We use the following functionality cookies:

Description of Cookie

Purpose

ngx_geoip_cc

static.lodgify.com (details required by lodgify)

PRIVACY POLICY

This privacy policy applies between you, the User of this Website and No.3 Fowey, the owner and provider of this Website. No.3 Fowey takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: [input URL for T&C here]. Please read this privacy policy carefully.

Definitions and interpretation

In this privacy policy, the following definitions are used:

• Data: collectively all information that you submit to No.3 via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

• Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

• Data Protection Laws: any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;

• GDPR: the UK General Data Protection Regulation;

• No.3, we or us: refers to the owner/operator of this Website;

• UK and EU Cookie Law: the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended;

• User or you: any third party that accesses the Website and is not either (i) employed by No.3 and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to and accessing the Website in connection with the provision of such services;

• Website: the website that you are currently using, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

• the singular includes the plural and vice versa;

• references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

• a reference to a person includes firms, companies, government entities, trusts and partnerships;

• "including" is understood to mean "including without limitation";

• reference to any statutory provision includes any modification or amendment of it;

• the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of No.3 and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website, including but not limited to, any links we may provide to social media websites or payment providers.

For purposes of the applicable Data Protection Laws, No.3 is the "data controller". This means that No.3 determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you:

• name;

• contact information such as email addresses and telephone numbers;

• demographic information such as postcode, preferences and interests;

• financial information such as credit / debit card numbers;

• age of children;

• country of origin; in each case, in accordance with this privacy policy.

How we collect Data

We collect Data in the following ways:

• data is given to us by you; and

• data is collected automatically.

Data that is given to us by you

No.3 will collect your Data in a number of ways, for example:

• when you contact us through the Website, by telephone, post, e-mail or through any other means;

• when you complete surveys that we use for research purposes;

• when you make payments to us, through this Website or otherwise;

• when you use our services; in each case, in accordance with this privacy policy.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

• IP address, date, time, frequency, and usage data of your Website visits.

• via cookies, in line with your browser's cookie settings. (See "Cookies" section below.)

Our use of Data

Your Data may be used by us for the following reasons:

• to help Lodgify pre-authorise guest cards for potential damage or to charge for additional nights if requested; in each case, in accordance with this privacy policy.

We may use your Data where necessary for our legitimate interests. You have the right to object in certain circumstances (see "Your rights" below).

Who we share Data with

We may share your Data with the following:

• third-party payment providers – to process user payments securely; in each case, in accordance with this privacy policy.

Keeping Data secure

We use technical and organisational measures to safeguard your Data:

• Account access is protected by a username and password;

• Data is stored on secure servers;

• Payment details are encrypted via SSL technology.

If you suspect any misuse or unauthorised access to your Data For advice on protecting your information, visit www.getsafeonline.org.

Data retention

We retain your Data only as long as necessary for the purposes outlined in this policy, unless required by law.

Deleted Data may persist in backups for legal or regulatory reasons.

Your rights

You have the following rights in relation to your Data:

• Access: to view or request copies of your Data.

• Correct: to rectify any inaccurate or incomplete Data.

• Erase: to request deletion of your Data.

• Restrict use: to block or limit our use of your Data.

• Portability: to request we transfer your Data.

• Object: to our use of your Data, including for legitimate interests.

To exercise any of these rights email: carolinecooper2016@icloud.com

You may also contact the UK Information Commissioner's Office (ICO) via https://ico.org.uk if dissatisfied.

Please keep your Data with us up-to-date.

Links to other websites

This Website may link to other websites. We are not responsible for the content or privacy practices of such sites. Please review their privacy policies before using them.

Changes of business ownership and control

If No. 3 Fowey is sold or undergoes a change of control, Data may be transferred to the new owner under the same privacy terms. Prospective buyers may also be granted access as part of the due diligence process.

We will take steps to ensure your privacy remains protected.

Cookies

This Website may use Cookies to enhance your browsing experience.

Types of Cookies used:

TypePurposeStrictly necessaryEssential for basic site functionality (e.g. login, transactions)FunctionalityRemembers preferences (e.g. region, language)

You will be prompted to consent to cookie use on first visit. You may disable cookies in your browser settings, though some functionality may be affected.

For help on managing cookies, visit aboutcookies.org.

General

• You may not transfer your rights under this policy; we may transfer ours if user rights are not affected.

• If any part of this policy is deemed unenforceable, the rest remains in effect.

• This policy is governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

We may update this privacy policy from time to time. Changes will be posted on the Website, and your continued use of the Website is deemed acceptance of the updated terms.

Contact us at carolinecooper2016@icloud.com with any questions.

Say Hello!

3 Custom House Hill, Fowey PL23 1AB

carolinecooper2016@icloud.com